• Customer Service Policy


    Welcome to urbanbuzz.shop. As your go-to destination for stylish summer beachwear, we're dedicated to making your shopping experience as breezy as a day by the ocean. Below are the terms that outline our commitment to exceptional customer service for all your bikini and beachwear needs.

    Product Availability

    Our collection of beachwear and bikinis is updated seasonally to bring you the latest summer trends. Due to the seasonal nature of our products, certain styles may sell out quickly. If your selected item becomes unavailable after ordering, we'll notify you within 3 business days with options including: (1) a similar style from our current collection, (2) a full refund, or (3) store credit for future purchases. We want you to find your perfect beach look even if your first choice isn't available.


    Pricing and Updates

    All prices are listed in USD and reflect current seasonal collections. We occasionally offer special promotions on select beachwear items. We reserve the right to correct any pricing errors that may occur (for example, a $75 bikini set mistakenly listed at $7.50). In such cases, we may cancel the affected order and will promptly issue a full refund while notifying you of the correction.


    Order Processing

    Orders for our beachwear collections are processed within 4-7 business days (may extend to 10-14 days during peak summer season). Once your order is processed, you'll receive a shipping confirmation email with tracking information. For pre-order items or special collection releases, we'll provide specific shipping timelines at checkout so you know when to expect your summer essentials.


    Shipping

    We work with trusted shipping partners to deliver your beachwear purchases safely to your doorstep. Shipping times vary depending on your location and the shipping method selected at checkout. International orders include all necessary customs documentation to help ensure smooth delivery of your summer styles. Please allow additional processing time during our busy summer months.


    Returns & Exchanges

    We want you to love your beachwear as much as we do. You may return unworn, unwashed items with original tags attached within 21 days of delivery for a refund or exchange. Swimwear must be returned with hygiene liners intact. Final sale items are marked as such and cannot be returned. Please allow 7-10 business days for us to process your return once received.


    Intellectual Property

    All content on urbanbuzz.shop, including product photography, beachwear designs, and brand logos, is protected by intellectual property laws. These elements represent our unique summer aesthetic and cannot be reproduced for commercial purposes without explicit permission. Our beachwear designs are created with care to bring you distinctive summer styles.


    Limitation of Liability

    urbanbuzz.shop shall not be liable for: (1) Shipping delays due to carrier issues or customs processing, (2) Items temporarily out of stock during peak demand periods, (3) Website technical issues that may temporarily affect browsing, or (4) Third-party content related to our products. Our focus remains on delivering quality beachwear and excellent service throughout the summer season and beyond.


    Contact Us

    For any questions about our beachwear collections or your order, our customer service team is here to help. Reach us at service@mail.urbanbuzz.shop. We typically respond within 24-48 hours, with slightly longer response times during our busy summer months. Let us help you find your perfect summer look!