All orders placed through urbanbuzz.shop undergo thorough quality inspection before shipment to ensure our beachwear meets premium standards. Due to seasonal demand fluctuations, order processing may take 5-7 business days during peak periods (May-August). International shipments require additional 1-3 days for customs documentation. You will receive sequential email updates at each fulfillment stage - from warehouse processing to carrier handoff. We cannot accommodate specific delivery date requests for standard shipping.
Domestic orders typically ship within 7-10 business days after order confirmation during regular seasons, extending to 12-15 business days during summer rush periods. International shipments may require 15-25 business days for delivery depending on destination country customs processing. All bikini sets and cover-ups are shipped in protective waterproof packaging to prevent transit moisture damage. Expedited shipping options (2-3 business day delivery) incur additional charges calculated at checkout based on package weight and destination.
We offer a 21-day return window from delivery date for unworn swimwear with original tags attached. All returns must be initiated through our portal at [email protected] within this period. Final sale items (marked as such) cannot be returned. Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect. Refunds process within 10 business days after we receive and inspect returned merchandise. Exchanges for size/color require return of original item first, with processing time of 10-14 business days after we receive your return.
Our bikinis and beachwear feature premium fabrics designed for saltwater/sun exposure, but require specific care to maintain quality. Each product includes detailed care instructions - failure to follow these may void return eligibility. Color variations may occur between digital displays and actual products due to monitor settings. We recommend hand-washing all swimwear in cold water with mild detergent and laying flat to dry away from direct sunlight to preserve elasticity and color vibrancy.
For order inquiries, shipping updates or return assistance, contact our dedicated summer support team at [email protected]. Response time is 2-3 business days during off-season (September-April) and 3-5 business days during peak season (May-August). Please include your order number and relevant details in all correspondence. For urgent matters regarding international customs holds or delivery exceptions, mark emails as "URGENT" in the subject line.
These Terms of Purchase may be periodically updated to reflect operational changes. The version published on our website at time of order placement governs each transaction. We reserve the right to modify shipping timelines during extreme weather events or global supply chain disruptions that may affect delivery schedules. Customers will be notified via email about significant policy changes affecting existing orders.
